Start with your order details
Send your order reference, affected product and quantity, a description of the issue, and clear photos where relevant.
Before sending anything back
Contact our team to confirm the next steps and return instructions. Return eligibility and handling are reviewed against the terms agreed for your order.
Product condition
Keep the product, packaging and supporting information while the issue is reviewed. Tell us if an item has been opened, used or damaged in transit.
Resolution
Our team will discuss the available resolution and any shipping arrangements with you. This catalog does not promise a universal return period for every wholesale order.