Identify your product
Include the product name, model or SKU, order reference and purchase date so our team can identify the equipment and applicable support terms.
Describe the issue
Explain what happened and any troubleshooting already completed. Photos or a short video can help our team understand the issue.
Coverage and next steps
Warranty coverage and service arrangements depend on the product and the terms confirmed with your order. Ask our team to confirm the applicable details.
Service enquiries
Contact us before sending equipment for inspection or repair so the service process and shipping instructions can be agreed.